All information given to PCC is held in strict confidence. In order to conduct office business such as filing, statistical compilation, consultation and peer review, records will be accessed by office staff, only when necessary.
We are required by law to keep a record of our interactions with you. Only staff of PCC have access to client records. This information cannot be shared with anyone outside of our program unless the client authorizes such a release of information through written consent or as is required by law.
If you see our staff or counsellors outside the office, our policy is to wait for you to acknowledge us and initiate contact. Conversations and content regarding your presence in the office, is not discussed outside of the office.