Faq

What is your policy on confidentiality?

All information given to PCC is held in strict confidence. In order to conduct office business such as filing, statistical compilation, consultation and peer review, records will be accessed by office staff, only when necessary.

We are required by law to keep a record of our interactions with you. Only staff of PCC have access to client records. This information cannot be shared with anyone outside of our program unless the client authorizes such a release of information through written consent or as is required by law.

If you see our staff or counsellors outside the office, our policy is to wait for you to acknowledge us and initiate contact. Conversations and content regarding your presence in the office, is not discussed outside of the office.

What are your rates for a session?

Rate:

$60.00 – Initial 50 minute session — allows you to meet the counsellor and evaluate the suitability of our services. At this time the counsellor will assess your needs and discuss what can be expected from counselling.

$90.00 – 50 minute sessions

Payment is accepted at the beginning of each session by cash, cheque, debit, MasterCard or Visa. Payment plans and reduced payments are available. Information to follow.

A fee calculation is available at the first session to help calculate following sessions based on your budget.

Does my insurance coverage pay for appointments?

Many employers will have an Employee Assistance Program (EAP) which allows for coverage of sessions for employees and their families. Check with your Human Resource department, refer to your benefits package, or call our office to find out which provider applies to you.

What happens if I am unable to pay the full amount?

No one will be turned away because they are unable to pay. The cost of counselling may be based on your income and/or family circumstances.

Outside of financial hardship a $20 minimum fee will apply. You can discuss with your counsellor to qualify for a reduced rate.

Some businesses, churches, or third party insurers will cover the cost of counselling. Please check with your Human Resources Manager, employer or Pastor.

How long is a session?

Each session is 50 minutes long. If this is your first session, plan on coming 10 minutes early to fill out paperwork. We know your time is valuable and would like to respect it. With all appointments please arrive 5-10 minutes early so as to be able to start promptly. Sessions will end at the scheduled time slot even if you arrive late.

What are regular office hours?

Our office in Morden is open 9:00am-5:00pm Monday through Friday, except on holidays. The Winkler office is open Monday, Tuesday, and Thursday. Evening hours are available on Tues & Thurs dependent on the counsellors hours.

Can I pay for someone to attend counselling?

If you would like to pay for sessions, please call the office to arrange a payment.

I’m not sure who to see. How do I choose a counsellor?

Please refer to Meet Our Counsellors page to read the biographies of each person available. Our office staff are also able to help answer who would be a good fit for you.

Where are you located?

We have offices in both Morden and Winkler. Please refer here.

What happens if I’m unable to make it to my appointment?

We ask that you give 24 hours notice for your cancellation or a $20 late cancellation fee will apply. Monday appointments and those following a holiday, must be rescheduled or cancelled by Friday at 4:30pm.

What if I leave the province but still would like to continue my sessions?

We have a few clients who live out of the province. Please inquire if the counsellor you are seeing may continue to provide phone sessions.